FAQs

Order Information

Our skilled team is already hard at work, ensuring that each yard of fabric meets our stringent quality standards. You can anticipate a shipping confirmation email with tracking details once your order is on its way.

If you have any questions or if there’s anything specific you’d like us to know about your order, please don’t hesitate to contact our dedicated customer service team. We’re here to make your experience seamless and enjoyable.

Frequently Asked Questions

Once you have completed your order, you’ll receive a confirmation email with your order details. Our team will then be working extremely quickly to get this order picked and packed and sent out to you.

Once this has been dispatched, you’ll receive an email notifying you of this.

We accept returns within 30 days from the date of purchase. The item must be unused, unwashed, and in its original condition with all tags and packaging intact. To initiate a return, please contact our customer service team with your order details and reason for return.
Once your return is approved, we will provide you with a return shipping label. Please ensure that the item is securely packaged and the return shipping label is affixed to the package. Once we receive the returned item, we will inspect it and process your refund.

We notify about sales, festive offers, discounts etc. on our social media pages time to time. We suggest to follow us on social media to keep yourself updated.

Refunds will be issued in the original form of payment. Please allow up to 7 business days for the refund to be processed and reflected in your account. Shipping charges are non-refundable unless the return is due to a mistake on our part or a defective item.

Shipping Information

Our artisans have meticulously packaged your selected fabrics, ensuring each yard is a testament to the quality and elegance synonymous with Navv Grahini. Track your order’s progress using the provided tracking number, and get ready to unwrap a parcel bursting with inspiration.

Should you have any questions, or concerns, or if there’s anything specific you’d like to share about your delivery experience, our dedicated customer service team is here to assist. Connect with us and let us ensure your experience remains seamless and delightful.

Frequently Asked Questions

We currently do not offer direct exchanges. The Product is exchangeable only in case, if you have received damaged product or wrong product against a proper video on un-boxing of your order as a proof in case of receipt of receipt of wrong or damaged product. We can exchange your order within 15 days of the purchase. We will NOT be able to return your order post 15 days of the purchase.

  • Items must be unworn, unwashed, and have original tags attached and returned in their original packaging.
  • We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
  • Damaged, defective, or incorrect items must be reported within 14 days of delivery.
  • Return drop-offs are not accepted at our DC or corporate office.

The estimated delivery time is approximately 7-10 days based on the pincode.

For any inquiries, customization requests, or just to share your excitement, our friendly customer service team is at your disposal. Connect with us to get an quick update on any shipping related questions.

Payment Information

We at Navv Grahini, ensure a seamless transaction that reflects our commitment to a trustworthy shopping experience. As our dedicated team meticulously prepares your chosen fabrics for shipment, we want to assure you that your investment in style is in good hands.

Frequently Asked Questions

Yes, you may expect a payment & shipping confirmation email with tracking details soon after your purchase.

  • The payment process is 100% safe & secure.
  • You may contact your servicing bank with a copy to us on your failed transactions.
  • We will process the order for shipping post the receipt of payment.

We accept returns within 30 days from the date of purchase. The item must be unused, unwashed, and in its original condition with all tags and packaging intact. To initiate a return, please contact our customer service team with your order details and reason for return.
Once your return is approved, we will provide you with a return shipping label. Please ensure that the item is securely packaged and the return shipping label is affixed to the package. Once we receive the returned item, we will inspect it and process your refund.

Refunds will be issued in the original form of payment. Please allow up to 7 business days for the refund to be processed and reflected in your account. Shipping charges are non-refundable unless the return is due to a mistake on our part or a defective item.

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